Elevate Support
About Us
Elevate Support is your trusted partner in transforming technical support operations. We specialize in driving innovation and excellence, helping businesses enhance customer experiences.
Elevate Support Services »Our Expertise
We specialize in developing and implementing AI-powered solutions that revolutionize support operations across diverse sectors.
Our Approach
By harnessing the power of data analytics, machine learning, and automation, we create tailored strategies that address unique business challenges
Shaping the Future of Customer Support
Our Vision & Mission
Vision: To be the catalyst for a global shift in customer support paradigms, where AI-driven solutions seamlessly integrate with human touch points, creating unparalleled experiences that foster brand loyalty and drive business growth.
Mission: We are committed to:
- Delivering transformative support solutions that anticipate and exceed customer expectations
- Empowering businesses with the tools and knowledge to stay ahead in an ever-evolving digital landscape
- Fostering a culture of continuous innovation and learning within the customer support industry
- Creating measurable, sustainable impact on our clients’ bottom lines through optimized support operations
Our Team
Co-Founders of Elevate Support
Fabio De Moraes
Fabio De Moraes is an accomplished executive and customer delivery/support professional with over two decades of global leadership experience.
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As Co-Founder of Elevate Support, Fabio drives exceptional business results through his strategic expertise and unwavering commitment to excellence. With over two decades of experience in the industry, he has led teams of over 300 people and managed multimillion-dollar operations, consistently delivering outstanding outcomes. His proficiency in strategic planning, project management, and process improvement enables him to develop and execute strategies that yield measurable improvements in revenue, profitability, and customer service.
Fabio’s entrepreneurial mindset, applied within large corporations and Fortune 500 companies, has fueled innovation and sustained growth, establishing him as a transformative leader in customer experience and strategic partnerships. At Cisco Systems, Inc., he spearheaded global Commercial Excellence initiatives, improved customer relationship management through tools like Salesforce, and implemented Six Sigma methodologies for continuous improvement. His efforts significantly enhanced operational efficiency and customer satisfaction.
With extensive experience in leveraging AI and emerging technologies, Fabio has successfully managed strategic accounts, driving significant increases in customer Lifetime Value (LTV) and retention rates. He is adept at utilizing data analytics to inform decision-making and optimize business processes.
His academic background is equally impressive. Fabio holds an Executive Certificate in Strategy and Innovation from Harvard Business School, a Postgraduate Program in Artificial Intelligence from the University of Texas at Austin, and a certificate in Sustainable Business from the Massachusetts Institute of Technology. He has also completed advanced training in leadership, negotiation, and network management, equipping him with a diverse skill set that spans both technical and managerial domains.
Fluent in English, Spanish, and Portuguese, Fabio is passionate about fostering a culture of excellence and sustainable growth through transformational leadership. He actively mentors emerging leaders and contributes to industry conferences, sharing his insights on customer experience, innovation, and strategic management.
Throughout his career, Fabio has been recognized for his ability to navigate complex challenges and deliver results that exceed expectations. His leadership is defined by a dedication to operational excellence, a passion for customer success, and a focus on continuous improvement.
Hemant Verma
Hemant Verma is a visionary leader with over 15 years of experience in global technical services. He is known for his strategic acumen and relentless pursuit of excellence.
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As Co-Founder of Elevate Support, Hemant is committed to transforming customer and technical support by leveraging cutting-edge technologies and innovative approaches to deliver unparalleled value and drive client success in today’s dynamic business landscape. With over two decades of experience, he has a proven track record of enhancing operational efficiency and customer satisfaction.
Hemant’s career features notable achievements in some of the world’s leading corporations. At Cisco Systems, Inc., he was pivotal in implementing strategic initiatives that established core global support frameworks, enhanced customer satisfaction, and fostered cross-functional collaboration. His time at Hill-Rom further demonstrated his expertise in modernizing technical services, resulting in a significant increase in Net Promoter Scores (NPS) and an improved customer experience.
As Director of Technical Support at Majesco, Hemant showcased his ability to build and lead high-performing global support teams. He was instrumental in achieving exceptional customer satisfaction and facilitating seamless transitions to new service platforms. His strategic vision and operational excellence were key to transforming Majesco’s support operations, leading to enhanced service delivery and increased customer loyalty.
Hemant’s academic credentials are equally impressive. He holds advanced degrees from Duke University and the University of New South Wales, where he refined his strategic leadership and technological innovation skills. Additionally, he is certified in AI and cloud fundamentals, emphasizing his commitment to staying at the forefront of technological advancements and integrating these solutions into business operations.
Throughout his career, Hemant has been recognized for navigating complex challenges and consistently delivering results that exceed expectations. His leadership is defined by a dedication to operational excellence, a passion for customer success, and a focus on continuous improvement. Fluent in English and Hindi, he actively mentors professionals and contributes to industry discussions on support services innovation.
As Co-Founder of Elevate Support, Hemant is set to revolutionize the support services industry, driving exceptional value and ensuring long-term client success in an ever-evolving business environment. His vision is to create a customer-centric culture that leverages technology to deliver superior support experiences.