Fabio De Moraes

Fabio De Moraes is an accomplished Executive and Customer Delivery/Support Professional with over two decades of global leadership experience. As a Co-Founder of Elevate Support, Fabio drives exceptional business results through his strategic acumen and relentless commitment to excellence. Fabio has led teams of over 300 individuals and managed multimillion-dollar operations, consistently delivering outstanding results. His expertise spans strategic planning, project management, and process improvement, enabling him to formulate and execute strategies that drive quantifiable improvements in revenue, profitability, and customer service delivery. Fabio’s entrepreneurial mindset within large corporations and Fortune 500 companies has fueled innovation and sustained growth, establishing him as a transformative leader in customer experience and strategic partnerships. With an extensive background in leveraging AI, Fabio has successfully orchestrated strategic account management, driving significant increases in customer Lifetime Value (LTV) and retention rates. His leadership at Cisco Systems, Inc. involved spearheading global Commercial Excellence initiatives, enhancing customer relationship management through CRM tools like Salesforce, and implementing Six Sigma methodologies for continuous improvement. Fabio holds an Executive Certificate in Strategy and Innovation from Harvard Business School, a Post Graduate Program in Artificial Intelligence from the University of Texas in Austin, and a certificate in Sustainable Business from the Massachusetts Institute of Technology. Additionally, he has completed advanced training in leadership, negotiation, and network management. Fluent in English, Spanish, and Portuguese, Fabio is passionate about fostering a culture of excellence and sustained growth through transformational leadership.